Terms & Conditions

1. Agreement

By requesting a quote, booking a service or using this website, you agree to these Terms & Conditions with Medovanta Supply LLC ("Medovanta", "we", "us"). If you do not agree, please do not book our services.

2. Our services

We provide residential and commercial cleaning services as described on our website and in your booking confirmation. The scope of each visit is defined by the service you select, any add-ons you request and the checklist for that service.

We do not move heavy furniture, lift items over 25 lbs, clean biohazards, mold remediation areas, pest infestations or exterior surfaces above second-story height, and we may decline work we believe is unsafe.

3. Quotes and pricing

Online prices and estimates are based on the information you provide and assume a single-story home in average condition. If the home is materially larger or more soiled than described, we will discuss an adjusted price with you before continuing. We will never add charges without your approval.

4. Payment

A valid card is required to confirm a booking. Payment is charged after the service is completed unless you purchase a prepaid package, which is charged at the time of purchase. Prices are in U.S. dollars and include applicable supplies and equipment; New Mexico gross receipts tax is added where applicable.

5. Cancellations, rescheduling and lockouts

• You may cancel or reschedule free of charge with at least 24 hours' notice.
• Cancellations with less than 24 hours' notice are charged 50% of the scheduled service price.
• If our team cannot access the property at the scheduled time (a lockout), the visit is charged at 50% of the service price.
• We may reschedule due to severe weather, illness or emergencies and will notify you as early as possible.

6. Access, pets and safety

You agree to provide safe access to the property and working water and electricity. Please secure valuables, cash, firearms and fragile or irreplaceable items before your visit. Pets must be secured if they may be aggressive or might escape.

7. Satisfaction guarantee

If you are not satisfied with any area we cleaned, notify us within 24 hours of the visit and we will re-clean that area at no charge. Refund eligibility is described in our Refund Policy.

8. Damage and liability

We are insured and take great care in every home. Please report any damage within 48 hours with photos. We will repair, replace or reimburse eligible items at our discretion up to their actual cash value. We are not responsible for damage caused by pre-existing conditions, improper installation, normal wear, or items that were not secured as requested.

To the maximum extent permitted by law, Medovanta Supply LLC's total liability for any claim is limited to the amount you paid for the service giving rise to the claim.

9. Non-solicitation

Our team members are trained and insured by us. During your service and for 12 months after your last visit, you agree not to hire a Medovanta team member directly for cleaning services. If you do, a placement fee of $2,000 applies.

10. Website use

Content on this website is provided for general information and may change without notice. You may not copy or reuse our content or images without written permission.

11. Governing law

These terms are governed by the laws of the State of New Mexico. Any dispute will be resolved in the courts of Chaves County, New Mexico.

12. Changes to these terms

We may update these terms from time to time. The version in effect at the time of your booking applies to that booking.