Frequently asked questions

We are based in Roswell, NM and serve Roswell, Dexter, Hagerman, Midway, Lake Arthur and Artesia. If you're just outside those areas, call us — we can often still help for a small travel fee.

Request a free quote through our contact form or call us during business hours. We confirm your price, schedule your visit and send a reminder the day before.

Two to five days' notice is usually enough. Move-out cleans at the end of the month fill quickly, so book those one to two weeks ahead.

Yes. Reschedule or cancel free of charge with at least 24 hours' notice. Late cancellations and lockouts are billed at 50% of the visit price.

Most households choose bi-weekly. Busy families and pet owners often prefer weekly, while smaller or tidier homes do well monthly. We're happy to recommend a cadence after your first visit.

Prices are flat rates based on the type of clean and the number of bedrooms and bathrooms. You can see every rate on our House Cleaning page and get an instant estimate on our Pricing page.

No. Your quote includes labor, supplies and equipment. The only things that change the price are add-ons you request, or a home that is significantly larger or more soiled than described — and we always confirm with you first.

We take a card on file when you book and charge it after your clean is complete. Recurring clients are billed after each visit.

Yes — 5% off monthly, 10% off bi-weekly and 15% off weekly standard cleans, plus 20% off your first visit as a new client.

Yes. Every team member passes a background check and is trained in our methods before working in a client's home, and our company carries general liability insurance and bonding.

We use EPA Safer Choice–certified and plant-based products wherever possible, and hospital-grade disinfectant only on high-touch and bathroom surfaces. We are happy to use your preferred products on request.

No. Your team arrives with everything — HEPA vacuums, microfiber cloths, mops and all products.

Recurring clients are matched with a consistent team whenever possible, so the people in your home know your preferences.

Absolutely. Let us know about your pets when you book. Our products are pet-safe, and we'll make sure gates and doors are closed behind us.

Tell us within 24 hours and we'll return to re-clean the areas in question at no extra cost. If you're still not satisfied, we'll refund that portion of the service.

Accidents are rare, but if one happens we report it to you immediately and our insurance covers eligible repairs or replacement.