Service Delivery Policy

1. No physical shipping

We do not sell or ship physical goods. All purchases on this website — single cleans, recurring plans and prepaid packages — are for cleaning services performed in person at your property.

2. Service area

We deliver services in Roswell, Dexter, Hagerman, Midway, Lake Arthur, Artesia, New Mexico. Properties outside these areas may be served for a travel fee, which we will always confirm before booking.

3. Scheduling and arrival windows

• Services are delivered Monday to Saturday between 8:00 AM and 6:00 PM, excluding major holidays.
• You will receive a booking confirmation by email or text, and a reminder the day before your visit.
• We give a one-hour arrival window and text you when your team is on the way.
• Most requests can be scheduled within 2–5 business days; recurring clients receive priority scheduling.

4. Supplies and equipment

Our team brings all cleaning products and equipment needed for your service. If you prefer that we use your own products, let us know when booking.

5. Confirmation of completion

When your service is complete, your team lead notifies you and you receive an electronic receipt. Our 24-hour re-clean guarantee starts from that time.

6. Delays and rescheduling

If weather, illness or an emergency prevents us from arriving as planned, we will contact you as early as possible to reschedule at no charge to you.