Refund Policy

1. Our 24-hour re-clean guarantee

If you're not happy with any area we cleaned, contact us within 24 hours of your service with a description and, ideally, photos. We will schedule a return visit — usually within two business days — to re-clean the areas in question at no additional cost.

2. Refunds

If the re-clean still doesn't meet our checklist standard, we will refund the portion of the service price that relates to the affected areas, up to 100% of the visit price. Refunds are decided case by case by our management team.

• Refund requests must follow a re-clean opportunity; we are unable to refund a visit we were not given the chance to correct.
• Refunds are not available for areas not included in the booked service or for conditions outside our control (for example, permanent stains, damage or wear).
• Late-cancellation and lockout fees are non-refundable.

3. Prepaid packages

You may cancel a prepaid package at any time. We will refund the unused sessions, less the regular (undiscounted) price of any sessions already completed. Sessions not used within the package term expire and are non-refundable.

4. Move-out inspection promise

For move-in/move-out cleans, if an area we cleaned fails a landlord or property-manager inspection within 48 hours, we return to fix it free of charge. This promise covers cleaning only — not damage, repairs or items outside our scope.

5. How refunds are paid

Approved refunds are returned to the original payment method within 5–10 business days. Your card issuer may take additional time to post the credit.